Frequently asked questionsHide all questions | View all questions
Using the Service
A: When you dial 10-10-738 before each call, this sends a signal to your local phone company that this call is to be processed by RevTel. Your local phone company routes the call to RevTel's network, we send it over the lowest cost route available using one of our multiple long distance wholesale suppliers. We collect the call details, rate the call and send the information back to your local phone company for billing and collection. It's neat, paperless, hi-tech and you get the benefit of these super low rates.
A: No. The services offered to you by your current local and long distance carriers will not change if you use 10-10-738: the charges you pay to those carriers will neither increase nor decrease.
A: Only when you dial 10-10-738 before your number, will that call be carried on RevTel's network and billed at RevTel's low rates.
A: Yes. Try RevTel's Long Distance and compare. You can access RevTel's super low long distance rates by simply dialing 10-10-738 before each number you wish to call. You will see your savings on your local phone bill.
A: No. Simply dial 10-10-738 and then 1+ area code + number for all your North American calls or dial 10-10-738 + 011 +country code + city code + number for all your international calls. In other words, just add 10-10-738 to the long distance number you normally dial, all together as one telephone number.
A: 10-10-738, for the moment, is only available from your Canadian residential telephone line.
A: RevTel uses major telecommunications companies as third party billing agents: that is RevTel's only relationship with these companies.
Billing and Cost
A: RevTel bills its calls by the minute and adjusts the length of the call to the next minute. For example, if a call lasts for two minutes and twenty-five seconds, it will be billed at three minutes.*
A: Absolutely. 10-10-738 can be used to place regular telephone calls or to send faxes.
A: Yes, you get the same low rates no matter when you call.
A: In some countries cellular users do not pay to receive a call on their cellular phone. This is known as calling party pays. Cellular carriers therefore charge more to the calling party to connect the call.
A: You may contact our Customer Service Team at 1-877-251-5231 whenever you have questions or experience difficulty. We are available to assist you Monday to Friday from 9 a.m. - 6 p.m. EST.
A: No. All of your charges are strictly usage based. If you call 1 minute or 100 minutes we offer the same terrific rates!
*All of RevTel's rates are subject to change without notice.
*Rates exclude governmental taxes and fees.
*A higher rate may apply for cellular or special country code terminations. A special country code termination is an international toll number assigned to certain institutions in various destinations such as army bases, universities, hospitals, banks and other government institutions. For more information on special country code terminations please contact our customer service center at 1-877-251-5231.
Regardless of call duration, 50¢ per call destinations have a 50¢ per call minimum charge.